Chat Support

Harnessing Expert Chat Support for Seamless Customer Engagement
Can the technology stand alone? The synergy between ExpertBizz’s certified agents and proactive program management serves as the catalyst for driving exceptional outcomes. With a track record of excellence, ExpertBizz excels in cultivating a proactive culture of customer engagement that amplifies the ROI associated with your live chat technology.

Distinguishing ourselves from the competition, here are the distinct methodologies that set us apart:

Certified Chat Agents

Unique Chat Agent Profile: We craft a bespoke chat agent profile, meticulously tailored to encompass both technical prowess and communication finesse. This profile seamlessly integrates the unique demands of your business or industry.

Strategic Recruitment and Selection: Our recruitment process is a precision-targeted endeavor. We deploy meticulously designed ads through strategic channels, honing in on candidates who resonate with the chat agent profile. Rigorous testing and carefully crafted surveys ensure alignment of skills and cultural fit.

Chat Certification: Every chat agent undergoes a comprehensive training regimen, immersing them in the technical intricacies of chat communication. By the program’s culmination, candidates attain chat certification, unlocking the full potential of the technology, synergized with effective online communication strategies.

Program Management

Holistic Team of Specialists: Our chat agents operate within a robust ecosystem of specialists. This comprehensive support network ensures that chat agents receive maximal assistance, fostering quality and triumph. The specialized roles within our chat program management encompass Data Specialists, Service Delivery Managers, Team Leaders, Quality Assurance experts, Sales Coaches, and Sales Optimization Managers.

Insightful Reporting and Intelligence: Thorough reporting mechanisms continually monitor Client KPIs, program objectives, and overall quality. This data-driven approach fuels real-time internal adjustments, facilitated through regular joint calibration sessions. Additionally, we glean valuable customer insights from Voice of Customer (VOC) feedback and trend analysis of keywords.

Adaptive Labour Staffing and Development: Aligning with the program’s objectives, staffing levels are thoughtfully managed to harmonize service quality and costs, ensuring optimal ROI. Our chat agents are systematically ranked based on their performance and receive ongoing coaching through interactive real-time methods.

Technology Optimization

Strategic Deployment of Live Chat Technology: Leveraging the expertise of specially trained professionals with a deep understanding of chat dynamics, we extract the full potential of your live chat technology. Our chat agents adroitly employ canned responses to concurrently serve multiple online interactions, thereby enhancing the efficiency of the communication process.

As ExpertBizz, we transcend the ordinary, intertwining certified agents and strategic program management to orchestrate a symphony of customer engagement that elevates your business to unprecedented heights. Our multifaceted approach synchronizes technology, expertise, and insight, delivering a customer experience that not only meets but exceeds the expectations of the modern consumer.